Refund policy

Return Policy

At Gazze Co., we strive to provide you with the best shopping experience possible. Please carefully review our return policy before making a purchase.

Returns & Exchanges

We do not accept returns or exchanges unless:

You receive an item different from what you ordered due to a mistake on our end.

Conditions for Returns

If you have received an incorrect item, please follow these steps:

Contact Us: Notify us within two days of receiving your order at torogazze.co@gmail.com with your order number and a clear photo of the incorrect item you received.
Return Instructions: Upon verification, we will provide you with instructions on how to return the incorrect item. Please note that the item must be unused, in its original packaging, and in the same condition that you received it.
Replacement or Refund: Once we receive and inspect the returned item, we will immediately proceed to fix the situation for you based on the specific case.

Non-Returnable Items

All other items are non-returnable and non-refundable unless the above conditions are met.

Final Sale Items

Please note that all sale items are final and cannot be returned or exchanged.

Customer Satisfaction Commitment

At Gazze Co., your satisfaction is our top priority. While our return policy is strict, we go the extra mile to ensure you receive exactly what you ordered and exceed your expectations every time.

Quality Guarantee

Every item is carefully inspected before shipping to ensure it meets our high standards. In the rare event that you receive an incorrect product, please rest assured that we will resolve the issue promptly -as it has happened only ONCE in over two years-.

Fast and Friendly Support

Our customer support team is here to help! If you encounter any issues, simply contact us at torogazze.co@gmail.com , and we will respond within 24 hours to assist you.